Last week I started working at a local hospital that is attempting to become paperless. Almost everything is done on the computer and soon there will be no paper charts for patients. This is hard for me to imagine but I’m sure they will find a way to do it. All I have to say is that they better have a huge IT department to support such a feat.

During the hospital’s mandatory orientation they mentioned (more than once) that they have won awards for being so technologically advanced. However, they never mentioned how to log on to their computer systems or how to access your personal information online. Nothing! So, I spent the next 4 days trying to log on to all the applications I needed access to. It was quite a pain and I think I ended up calling the IT support desk close to a dozen times. When I finally found my personal information online I noticed that my social security number was wrong. So, I made a few more phone calls and was told it would be taken care of. I was glad to hear that it would be taken care of and thought everything was good. However, I got a call today saying that they had to change my log-on information and that everything should stay the same.

Well, they were wrong and I am in an even bigger mess than before. I have made close to a dozen more calls to IT today and I still need more help. I wish I could just put them on hold instead of calling them back over and over. Anyway. When I called about my email address not working (after I tested it a couple of times) the IT person said “it looks like there are two Janene Days in the system”. Ahh!! I had to explain to him the whole mess and he said he would let the correct department know. I sure hope everything gets straightened out before I work again. What a pain!

Just as a side note - all the IT people I have talked to have been very nice and helpful. I just feel sorry for the mess they are trying to fix for me.